Ultra Pet Veterinary Nutrition

Ultra Food for Ultra Pets!

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Ultra Pet products are tried and tested and have been exclusively sold in the South African veterinary market for over 25 years. They offer a wide range of dry dog and cat food products that cater for most of the nutritional requirements your pets need, available at a vet or pet store near you! Ultra Pet offers a 100% money back guarantee on all their products. If you are not satisfied with their product, simply please return it to the vet it was purchased from. T&C’S Apply. Ultra Pet has over 40 years of in-house scientific and expert advice behind the production of their food. Their in-house veterinarian is available to discuss any nutritional questions on facebook. Find their website here: https://ultra-pet.co.za/

FAQs

Q Does Ultra Pet offer a money back guarantee if my your furry friend aren’t completely satisfied with my Ultra Pet purchase?

We know that you want only the best for your Ultra Pet.

We do too, and that’s why we’re so confident in the quality of our products.

However, if you and your furry friend aren’t completely satisfied with your Ultra Pet purchase, we will happily give you your money back. All you have to do is return your purchase to the store and present your receipt as proof of purchase.

If you are not assisted in-store to your satisfaction, contact us on 0860103764 or email us.

In order to qualify for this guarantee please ensure that your Ultra Pet product complies with the following criteria:

The product must be returned within 30 days of the item being bought.
Ideally, the product should be in its original packaging. This is important as we need the batch details from the bag for quality control and testing.
If the product has been decanted and the packaging misplaced, then the original proof of purchase will need to be provided.
Our Ultra Pet food should not be mixed with any other dog/ cat food products as this will affect the test results. Sadly, if this occurs, then we will not be able to accept the return and the guarantee will not apply.

The guarantee only applies to Ultra Pet products purchased from a Veterinary Outlet or specialised pet store.