SovTech Ventures (Pty) Ltd t/a Pets24 and its subsidiaries and affiliates (collectively, “Pets24”, “we”, “us” or “our”) are committed to safeguarding the privacy of visitors to our website. This Privacy Policy tells you about the information and data we collect from you when you use our Website. Please read the following Privacy Policy to understand how your information will be treated. We do update this Policy from time to time so please do review this Policy regularly.
By accessing, browsing or otherwise using the Website you confirm that you have read and understood this Privacy Policy. If you do not agree with any terms of this Policy, you should cease using our Websites and Services.
WHAT TYPES OF PERSONAL INFORMATION DO WE PROCESS?
The types of Personal Information that we may process includes information necessary for delivering the services and the categories of Personal Information defined in POPIA and or GDPR and other Data Protection Legislation. This may include inter alia:
- Your name;
- Your surname;
- Your email address;
- Your physical addresses;
- Your postal address;
- Your contact information;
- The pages of the website viewed by you;
- Information relating to Pet.
We will limit the types of Personal Information we process to only that to which you consent and which is necessary for our services or engagement.
WHEN WILL WE PROCESS YOUR PERSONAL INFORMATION
Personal Information may be processed when:
- You complete the relevant application form on our website to subscribe or register; and / or
- You browse the website.
You acknowledge that all Personal Information processed by us may be stored by us and used for any of the purposes listed below.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use information about you for the following purposes:
- To provide the Pets24 Products: We use information about you to provide you with access to the Pets24 Products, including to create and manage your Pets24 accounts, process transactions with you, and send you invoices.
- For research and to improve and create new Pets24 Products: We use the information we collect, including Product information, to improve the Pets24 Products, including to monitor and analyze trends, usage, and other activities in connection with the Pets24 Products so that we can continually improve them or create new ones. We may also link or combine information about you with information we get from others to help understand your needs and provide you with new and better services.
- To communicate with you: We use information about you to communicate with you, including to send you technical notices, product updates, security alerts, support communications, and administrative messages about the Pets24 Products (including important changes to the Pets24 Products). This also includes sending you information about your account and data, such as when we update our terms or when we materially change how we use your data.
- For security: We may use information about you to maintain and increase the security of the Pets24 Products, including to detect, investigate, and prevent fraud and other illegal activities from occurring, as well as to protect the rights and property of Pets24, our customers, and third parties.
- To market and promote the Pets24 Products: We use information about you to send you promotional messages and to show you advertisements. This may also include using information about you to create more personalized advertising and suggest Pets24 Products that may be of interest to you. We may also use information about you to facilitate contests, sweepstakes, and promotions, and to process and deliver your entries and rewards.
- To comply with legal obligations: We may use information about you to comply with our legal requirements. For example, we may process and retain information about your payments to us for tax and accounting purposes.
- With your consent: Finally, we use information about you for any other purposes that you have consented to. For example, if you agree to be named as a Featured Customer, we might post information about you on one of our public websites.
SHARING OF YOUR PERSONAL INFORMATION
You consent that we may disclose your Personal Information to firm approved third party providers where necessary. You agree that yourPersonal Information may be shared under the following circumstances:
- Service providers: We use third-party service providers who work on our behalf, including to provide hosting services, authentication services, cybersecurity, anti-fraud services, and advertising, which may require us to share your personal information.
- For legal reasons. In rare cases, we may share information about you in response to a request for information if we believe disclosure is permitted or required by an applicable law, regulation, or legal process, including to comply with a subpoena or applicable court order. Further, we may share your personal information with any person to whom disclosure is necessary to enable us to enforce our rights under this Privacy Policy or under any agreement we enter with you or to protect the rights, property, or safety of Pets24 or third parties.
- Business transfers: We may share your information in connection with, or during negotiations of, any merger, sale of Pets24 assets, financing, or acquisition of all or a portion of our business by another company.
- Affiliates: We may share your personal information with our affiliate companies who may act for us for any of the purposes set out in this Privacy Policy, including our current and future parents, affiliates, subsidiaries, and other companies under common control and ownership.
- Analytics: We may share your personal information with analytics and search-engine providers that assist us in the improvement and optimization of our websites, subject to our Cookie Policy.
- Direct Marketing: We will only send you direct marketing communications where we have obtained your explicit, voluntary, and informed consent. You have the right to withdraw your consent at any time. To ensure transparency and accountability, we will maintain detailed records of all direct marketing consents received. Once consent is withdrawn, we will cease all direct marketing activities directed to you.
- Social media: Some of our websites may contain social-sharing widgets or features that let you share information you find on our websites on third-party sites, including, for example, Twitter, LinkedIn, and YouTube. By doing so, you authorize us to facilitate this sharing of information, and you understand that the use of shared information will be governed by the social media provider’s privacy notice.
- Consent: We may share your personal information with your consent or at your direction.
RETENTION & DELETION
We retain your personal information for as long as it is necessary to fulfil the purposes for which it was collected, including to provide you with our services, comply with legal obligations, resolve disputes, and enforce our agreements. By signing up and using our services, you consent to the continued retention of your personal information until such time that:
- You unsubscribe or request that your information be deleted;
- The information is no longer required for the purpose it was collected;
- You withdraw your consent for continued retention.
We will periodically review the information we hold and securely delete or de-identify personal information that is no longer needed.
You may at any time withdraw your consent or request access to, correction, or deletion of your personal information by contacting us:
- Email: security@scrums.com
- Option to delete your information using the link in your user profile.
- Unsubscribe link: Included in every marketing email.
We will respond to your request within a reasonable time and in accordance with applicable legal obligations.
USE OF COOKIES
Cookies are pieces of information a website transfers to a user’s hard drive for record-keeping purposes. Cookies make surfing the web easier for you by saving your preferences and tracking your online habits, traffic patterns, and making sure you do not see the same advertisement too often. The use of cookies is an industry standard. We may place a cookie on your browser to store and sometimes track information about you. While most browsers are initially set up to accept cookies, you can reset your browser to refuse all cookies or indicate when a cookie is being sent. Please note that some parts of the website will not function properly if you refuse cookies.
When you use our website to browse our products and services and view the information we make available, a number of cookies are used by us and by third parties to allow the website to function, to collect useful information about visitors and to help to make your user experience better. Some of the cookies we use are strictly necessary for our website to function, and we do not ask for your consent to place these on your computer. However, for those cookies that are useful but not strictly necessary we will always ask for your consent before placing them. As well as the cookies we use, various third parties also place them on your computer, again with your consent.
HOW WE SAFEGUARD YOUR INFORMATION
Personal Information of data subjects in Pets24 ’s possession is safeguarded against unauthorised access and use, disclosure, alteration, damage and/or loss, by the deployment of reasonably practicable organisational and technological safeguards. Pets24 also takes reasonable steps to ensure the integrity, accuracy and updating of Personal Information held by it. Pets24 has implemented adequate access control, encryption, governance practices, and other best practices to protect Personal Information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your Personal Information is secure.
TRANSFER OF DATA
Pets24 operates globally, therefore your personal information may be transferred and accessed from around the world from countries where Pets24’s affiliates and subsidiaries are located and where our processors operate.
Your personal information may be collected in, transferred to, accessed from, or stored in a country other than the one you are in, including the United States, United Kingdom, South Africa and other jurisdictions which may have data protection rules that are different from those of your country. Your personal information is only transferred out of your country in accordance with applicable data protection laws and adequate level of protection and security.
YOUR RIGHTS
To submit a request regarding your Personal Information by email please use the contact information provided.
CHILDREN
The Pets24 Products are not directed to individuals under the age of 16, and we do not knowingly collect or sell the personal information of children under 16.
YOUR RIGHT TO COMPLAIN
If you have a complaint about our use of your information, contact us immediately to address your complaint, contact us by email at security@scrums.com.
UPDATES TO THIS PRIVACY POLICY
We regularly review and, if appropriate, update this Privacy Policy from time to time, and as our services and use of Personal Information evolves. If we want to make use of your Personal Information in a way that we have not previously identified, we will contact you to provide information about this and, if necessary, to ask for your consent.
DATA PROTECTION OFFICER:
Jamie Chennells
