Contact Us

Name(Required)
Please let us know what's on your mind. Have a question for us? Ask away.
image

PetFirst Pet Insurance Claimed

Reliable Pet Insurance!

Be the first to review

Chances are your pet thinks you’re pretty great. Now you can prove them right.

We want all pet parents to have the peace of mind that their fur-baby can get the veterinary care they need, when they need it. There’s no-one-size-fits-all when it comes to pet insurance, so we offer cover you can tailor to your pet’s needs. Plus, you can add on a public liability option to make sure you’re prepared for almost anything life throws at you.

With PetFirst, you can explore different cover and premium options before you start to help find something in your budget. We guide you through the whole process, and you do it all online. There are no confusing plans, and no hidden extras. Just insurance you can understand.

With PetFirst, you pay for the vet bill upfront so there’s no waiting for treatment.

Then you submit documents to us to claim against your cover limit. Once your claim has been assessed and approved, we pay you directly within 14 days of receiving all the required information.

Get a quote here!

FAQs

Q Where do I go if I get stuck doing a quote?

We have many ways to get in touch with us for more information or help to complete the quote.

You can us the contact us page to describe you issue or share your question with us. It comes directly to the client services team who will respond within 24hrs.

Alternatively, you can call our office line on +27 87 232 7014 or email us at info@petfirst.co.za

Q What is covered under accident and illness cover?

As per the terms and conditions, these are the accident events that are covered under your PetFirst insurance policy.

“Accident”, “accidental” or “accidentally” means a sudden, unforeseen and unintended event causing injury to your Pet and excluding any deliberate act by you.

“Illness” means a sickness, disease or any change to your Pet’s normal healthy state as diagnosed by a Vet, which is not caused by injury to your Pet and first manifests itself after the completion of your applicable waiting period.

These are a defined accidents that your pet is covered for.

Accidental poisoning
Allergic reaction to an insect bite (other than tick or flea
bites)
Burn or electrocution
Motor vehicle accident
Near-drowning
Swallowed or embedded foreign object requiring
surgical or endoscopic removal, Bone fracture

Q Why are PetFirst's premiums so low?

PetFirst has a unique pricing calculator that takes only breed of pet and the annual cover amount selected into account for determining base premium for your insurance. When a customer chooses an additional benefit the appropriate loading will be added to the base premium and the actual premium will be showed to the customer.

We also offer a 10% discount on the overall premium when an additional pet is added. We only cover for accident and illness for your pet unless you have added the additional benefit options. At Petfirst we believe in the fact that pet owner should have flexibility in their affordability for appropriate insurance so you choose how cover is needed and how much to pay.

Q How do I communicate with PetFirst

For any general queries you can contact us on +27 87 232 7014 or email us at info@petfirst.co.za

Related Services & Articles

Filters
What are you looking for?
Blogs Categories
Listing Categories
Locations
Filters
What are you looking for?
Blogs Categories
Listing Categories
Locations